Everything you need to know,
from Suggested Encores to routing mix and billing.
All the right answers
We use large language models (LLMs) plus your brand guidelines and customer context to draft reviews that sound like a real customer—not a template. Customers can edit and approve before posting. Written, experience-based reviews matter: BrightLocal found 69% of consumers feel positive about a business when reviews describe a positive experience.
Yes—customers post their own reviews. We provide a draft they can edit, approve, or ignore. We never post reviews on your behalf and we don’t gate, hide, or manipulate feedback.
It’s hard without a prompt—but much easier with the right nudge. BrightLocal found 65% of consumers left reviews after being prompted by a business, and email was the top method people said they’d respond to.
Yes. Google says local ranking considers “prominence,” including review count and quality—more reviews and positive ratings can help your local ranking.
We offer a private feedback option so you can resolve issues quickly. Customers can still choose to post publicly if they want, and you can respond professionally either way. Responding matters: BrightLocal found 88% of consumers are likely to use a business if the owner responds to all reviews—positive and negative.
Most clients are up and running in under 5 minutes. Connect platforms, customize your Scout’s voice, and start sending requests.
Google Business Profile, Yelp, Facebook, TripAdvisor, and more. BrightLocal found Google was the most used platform for evaluating local businesses in their survey. You’ll need an account on the destination platform to post.
During setup, you prioritize platforms by assigning percentage weights. We distribute requests accordingly, and we’re building smarter suggestions based on user behavior over time.
One customer sequence (prompt + follow-ups) sent via SMS or email.
Yes. Starter and Growth include monthly limits, with $1 per SMS Outreach and $0.25 per Email Outreach once you pass them.
Absolutely. Upgrade or downgrade instantly without losing your routing or templates.
No—your customer posts the review. The Scout drafts a Suggested Encore they can post with one tap. Written reviews that describe real experiences are more persuasive: BrightLocal found 69% of consumers feel positive about a business when reviews describe a positive experience.
Not yet. Multi-location support is coming soon.
We connect your CRM and job notes (or similar field) so each Suggested Encore reflects what actually happened—making it easier for customers to write something specific. Timing matters: BrightLocal found 65% of consumers left reviews after being prompted by a business, and email was the top method people said they’d respond to.
Yes. A Womply study of 200,000+ businesses (as summarized by Search Engine Land) found those with more reviews than average generated 54% more revenue. Harvard Business School research found a one-star increase on Yelp was associated with a 5–9% revenue increase for independent restaurants.
Yes. Google’s guidance says local results consider prominence (relevance, distance, and prominence), and prominence includes signals like review volume—more reviews and positive ratings can help your local ranking.
