Terms of Service

Effective date: December 29, 2025

These Terms of Service ("Terms") govern your access to and use of Review La La’s website, applications, and services (collectively, the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

• "Customer" means a business or individual that creates an account to use the Service.
• "End Customer" means a Customer’s customer (for example, the recipient of a review request).
• "Customer Content" means data, information, text, messages, files, and other content submitted to the Service by or on behalf of a Customer, including End Customer information.
• "Output" means content generated by the Service at a Customer’s request (for example, AI-drafted feedback or review text).
• "We" means Marshland Software, LLC (doing business as Review La La), and "you" means the user of the Service.

2. Eligibility and Account Registration

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. If you create an account, you must provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

3. The Service

Review La La provides tools that help Customers request feedback, send review requests via email and/or SMS, and generate draft content to make leaving reviews easier. We may add, remove, or modify features at any time. Some features may be subject to additional terms, usage limits, or fees.

4. Subscriptions, Trials, Billing, and Taxes

If you purchase a subscription, you agree to pay the fees displayed at the time of purchase. Subscription fees are generally charged in advance and renew automatically unless canceled in accordance with your plan.

• Trials: If we offer a free trial, it may automatically convert to a paid plan unless you cancel before the trial ends.
• Payment processing: Payments may be processed by a third-party payment processor. We do not store full payment card numbers.
• Taxes: Taxes may apply and are your responsibility unless otherwise required by law.
• No refunds: Fees are non-refundable except where required by law or expressly stated in writing by us.

5. Customer Responsibilities and Acceptable Use

5.1 Your responsibilities

You are responsible for: (a) your use of the Service; (b) all Customer Content you submit or send through the Service; and (c) compliance with all applicable laws and regulations, including those relating to privacy, marketing, and communications.

5.2 Communications (Email/SMS) compliance

If you use the Service to send email or SMS messages (including review requests), you represent and warrant that:

• You have the right and any required consent or authorization to contact End Customers at the provided phone numbers and email addresses.
• You will include required disclosures and opt-out methods (for example: STOP for SMS, unsubscribe links for email) where applicable.
• You will comply with applicable marketing and messaging laws and carrier/network rules (for example: TCPA, CAN-SPAM, and similar laws in other jurisdictions).
• You will not use the Service for unlawful, deceptive, or abusive messaging.

5.3 Prohibited activities

You agree not to (and not to allow others to):

• Use the Service to send spam, unsolicited messages, or content that is deceptive, harassing, hateful, or illegal.
• Upload or transmit malware or attempt to disrupt or compromise the Service.
• Attempt to access or use the Service in an unauthorized way, including probing, scanning, or testing vulnerabilities.
• Reverse engineer, decompile, or attempt to extract source code (except to the extent permitted by law).
• Use the Service to infringe intellectual property rights or violate privacy or publicity rights.
• Use the Service to create or submit fake reviews, impersonate others, or misrepresent your identity.
• Resell, sublicense, or make the Service available to third parties except as expressly permitted by these Terms.

6. Customer Content, Output, and AI Features

6.1 Customer Content

You retain ownership of Customer Content. You grant us a limited, non-exclusive, worldwide license to host, reproduce, transmit, and display Customer Content only to provide, maintain, and improve the Service.

6.2 Output and review authenticity

Output is generated based on inputs and may be inaccurate or inappropriate. You are responsible for reviewing, editing, and verifying Output before using it. You agree not to use the Service to generate or encourage false, misleading, or inauthentic reviews.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use them without restriction or compensation.

7. Third-Party Services and Integrations

The Service may integrate with or rely on third-party services (for example: messaging providers, analytics, payment processors, or CRMs). Your use of third-party services is governed by their terms and policies. We are not responsible for third-party services and may suspend or disable integrations at any time.

8. Privacy

Our Privacy Policy explains how we collect and use personal information. By using the Service, you agree to our Privacy Policy.

9. Intellectual Property

The Service, including software, design, logos, and other content provided by us, is owned by Review La La or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes.

10. Confidentiality

Each party may receive the other’s non-public information that is designated confidential or that reasonably should be understood as confidential. You agree not to disclose our confidential information without our permission. Confidential information does not include information that is: (a) public through no fault of the receiving party; (b) independently developed; or (c) lawfully received from a third party.

11. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service if we believe you have violated these Terms, if required by law, or to protect the Service and other users. Upon termination, your right to use the Service will stop.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL REVIEW LA LA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO REVIEW LA LA FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU HAVE NOT PAID ANY AMOUNTS).

14. Indemnification

You agree to indemnify and hold harmless Review La La and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) Customer Content; (c) your communications to End Customers; or (d) your violation of these Terms or applicable law.

15. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Arizona, without regard to conflict of laws principles.

Venue: Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction and venue in those courts.

16. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to provide notice (for example: by posting an update on this page or within the Service). The “Effective date” above indicates when these Terms were last updated.

17. Miscellaneous

• Entire agreement: These Terms, along with any referenced policies, form the entire agreement between you and us regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions will remain in effect.
• Waiver: Failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without our consent; we may assign these Terms as part of a merger, acquisition, or sale of assets.

18. Contact

Questions about these Terms can be sent to:

• Email: legal@reviewlala.example